Frequently Asked Questions

BEFORE YOU ASK...

Here is some helpful information you may require. From returns and exchanges to UK and worldwide delivery...

Returns & Exchanges

As per our terms and conditions, all items must be returned within 14 days. Unfortunately we can not authorise refunds on late returns.

Yes.

As long as all items that you want to return to us have all the labels still attached and are unworn they can be returned.

We will be happy to offer you a refund, provided that the products are returned complete, in perfect condition and unused.

For UK :

Yes , we are able to exchange jackets/waistcoats/trousers for a different size HOWEVER THE FULL SUIT MUST BE RETURNED.

We recommend that it is always best to email us at info@cavani.co.uk to check availability for any exchanges to be carried out within 14 days.

For INTERNATIONAL:

Unfortunately not. We carry out FULL REFUNDS ONLY for international purchases. You would need to return all of your items and re-purchase.

Refunds can take up to 7 working days to process.

If not received after this time, please check with your bank or credit card company.

EXCHANGES ARE APPLICABLE TO UK PURCHASES ONLY.

Please allow up to 7 working days (excluding weekends and public holidays) for your parcel to reach our warehouse. We will send you an email as soon as we have received your return in its original condition.

Items such as underwear and swimwear are exempt and are not eligible for returns or exchanges unless faulty, due to health and hygiene reasons.

PLEASE NOTE:
FOR ALL EXCHANGES THAT NEED TO BE CARRIED OUT FOR 2 PIECE AND 3 PIECE SUITS - PLEASE ENSURE THAT YOU RETURN THE FULL SUIT IN PERFECT CONDITION IN THE ORIGINAL PACKAGING

PAYMENTS & DISCOUNTS

We accept Mastercard, Visa, Amex and PayPal.

Our stock levels change frequently and we endeavour to keep our website as up to date as possible. If there is a specific item that you are in search of we recommend that you send your query through to info@cavani.co.uk where we can assist you further.

From time to time we run promotions and discount codes. Sign up and save by subscribing to our email and follow us on our social media channels to keep up to date with our latest products and offers. These are normally shared on our Facebook page and Instagram  - so follow us!

Sizes & Measurements

Yes, we do in our Short & Tall suit collection.

Click here

Unfortunately at this time we do not offer an alteration service, however this is something that we are working towards in the future.

Showroom information

Our modest showroom is where our customers can come and view our products as well as benefit from a personal shopping experience with our team.

We always encourage our customers to book their appointment in advance. 

(This appointment also permits our customers to take advantage of purchasing items on the same day.)

We have limited personnel working in our showroom, assisting our customers in their exclusive experience.

Throughout busy periods especially, we believe it would be unfair to those who have booked a one to one appointment with our team to miss out and so we always advise you to call or email us to book your allocated time slot. 

Unfortunately we can not guarantee that we can accommodate visits that are unscheduled and would hate to have to turn you away.

Details of how to contact us can be found on the footer of our website.

You can book an appointment by calling us or sending us an email here info@cavani.co.uk  

Details of how to contact us can be found on the footer of our website.

Yes.

Details of how to contact us to book an appointment to our showroom can be found on the footer of our website.

We can book up to 4 people for a 1 hour time slot. If there are big parties, we are happy to allocate 2-3 hours if required.

Yes.

All our stock are available to reserve or purchase on the day, so long as we have them in stock. 

On street parking is available outside of our showroom, as well as a Matalan car park that is just around the corner which offers 2 hours free parking.

Unfortunately at this time, our show room is closed on the weekends.

Yes.

Unfortunately we would be unable to accommodate this and would suggest booking an appointment info@cavani.co.uk

Our modest showroom is where our customers can come and view our products as well as benefit from a personal shopping experience with our team.

We always encourage our customers to book their appointment in advance. 

(This appointment also permits our customers to take advantage of purchasing items on the same day.)

We have limited personnel working in our showroom, assisting our customers in their exclusive experience.

Throughout busy periods especially, we believe it would be unfair to those who have booked a one to one appointment with our team to miss out and so we always advise you to call or email us to book your allocated time slot. 

Unfortunately we can not guarantee that we can accommodate visits that are unscheduled and would hate to have to turn you away.

Details of how to contact us can be found on the footer of our website.

We accept all cards including American Express. We do offer a cash option however all cash payments need to be the correct amount.

UK & Worldwide deliveries

UK

Standard delivery (orders under £100) : 3-5 working days £2.99

Next working day Parcel force £6.99

Saturday delivery £15.99

Yes, provided your order has not been despatched.

Email us at info@cavani.co.uk 

In the unlikely event of receiving a faulty/incorrect item, please email us at info@cavani.co.uk, stating your name, order number and issue and we will resolve the issue as soon as possible.

If you are not entirely pleased with the products that you have chosen you may return them to us within 14 days of receipt.

We will be happy to offer you an exchange or a refund, provided that the products are returned complete, in perfect condition, unused, and with the original packaging.

 We offer a free returns policy for all orders shipped within the UK.

Please refer to the following link on the Royal Mail website, follow the on screen instructions and print off your returns label.

 

CLICK HERE FOR RETURNS LABEL

(PLEASE INCLUDE YOUR RETURNS FORM, OTHERWISE THERE MAY BE A DELAY IN PROCESSING YOUR REFUND/EXCHANGE)

Deliveries outside of the UK are weight based and  prices are shown at checkout .

For  example delivery to the USA starts at just £7.99

Please allow up to 7 – 10 working days. Deliveries outside of the UK are weight based and  delivery timescales are shown at checkout.

Note: Customs checks can cause delays.

Customs checks in some countries can take more time than others which is out of

our control. We advise that you make your order as early as possible if you require it for a specific date.

If you are not entirely pleased with the products that you have chosen you may return them to us for a refund within 14 days of receipt.

We will be happy to process a refund, provided that the products are returned complete, in perfect condition, unused, and with the original packaging. 

For further information email: info@cavani.co.uk

 

Please note that we are unable to refund any International return postage and product refunds can take up to 14 days due to transit times.